To our valued clients, at Maple Study Services we realize that time is valuable, and circumstances may come up that would require an alteration in scheduled appointment time; however due to the high volume of clients we service it is important that appointments remain on schedule.
For your awareness and convenience below is our Cancellation/Missed appointment policy, and we appreciate your cooperation to maintain efficient and high-quality services.
To ensure that appointments remain on schedule, if the client is late to the scheduled appointment time whatever time is left in your appointment slot will be used; extended time will not be given for arriving late.
If you have booked an appointment and wish to cancel or change your scheduled time, we understand that things happen. However, if you book an appointment and then have to reschedule or cancel the appointments this will be subjected to a $75 administrative fee.
If an appointment is scheduled and the client fails to show up without any correspondence, you will forfeit the entire appointment fee. Missed appointments are an inconvenience to the company also to other clients who are in need our services, therefore integrity must be maintained in scheduling.
This policy has been implemented to ensure that you are receiving high quality and efficient services; if you have any questions or concerns about our policy you may contact us for clarification. We appreciate your understanding and thank you for your business.
Maple Study Services treats communication with its clients and stakeholders very seriously. We endeavor to adhere to very strict ethics for all communication. The following are the policies of the organization with respect to its communications:
Wherever possible all communication shall be carried out by email and the company expects and prefers our clients to reciprocate and use this medium of communication wherever possible. This allows for greater efficiency to service all of our clients while making the best use of time.
Client and Stakeholders should understand that email and phone communications are monitored and administrated by different members within the organization. It is the policy of the company to inform where possible, however all clients understand and agree to this as part of their acceptance of their signed retainer agreement.
Should you wish to contact the owner of the company direct, for any issues whatsoever, you can reach Ilien Miller at her personal and confidential email firstname.lastname@example.org address as this email is not monitored and is only accessed by Ilien Miller.
Maple Study Services staff endeavor to return all email messages within two (2) business days from the date that the message was originally sent. Business days are considered Monday to Friday of each week and will not include weekends, company, or statutory holidays.